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I have AppleTV installed, but Siri isn’t working when I’m not at home.

I have AppleTV installed, but Siri isn’t working when I’m not at home.

To control a HomeKit-enabled accessory (including HomeKit-ecobee3) away from home, you will need an AppleTV (3rd generation or later) with software version 7.0 or later.

If remote access isn’t working for you, please make sure you’re signed into the same iCloud account on your iOS device and Apple TV. If you continue to have issues, try signing out of iCloud on your Apple TV, then sign back in. If remote access still doesn’t work, please email us at support@ecobee.com.

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