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My Sensors are showing NA (NA) for temperature and occupancy OR I have an alert that says sensors have lost communication with the thermostat

My Sensors are showing NA (NA) for temperature and occupancy OR I have an alert that says sensors have lost communication with the thermostat

This can happen if the sensors are not communicating with the thermostat. To re-establish the connection, follow the steps below:

  1. If there is an alert on the thermostat and is occurring the very first time you are trying to pair sensors, then move the sensor closer to the thermostat and check if the communication is restored
  2. If the sensor had been previously communicating and reporting temperature/occupancy data then:
    1. Remove back cover from the sensor
    2. Remove the battery
    3. Wait for 2 mins
    4. Reinsert the battery
    5. Wait for 5 mins
    6. Check that the temperature/occupancy data has been updated

If the above steps do not restore communication with the remote sensor, then please call ecobee support

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